#4751 Help Desk Analyst in Dallas, TX at MDI Group

Date Posted: 7/6/2018

Job Snapshot

Job Description


MDI Group is a premier IT workforce solutions provider with more than 25 years of expertise in finding “best fit” IT talent for mid-sized to Fortune 500 clients. We have established relationships with our clients and work directly with the hiring managers. Why MDI Group?...You can expect that we will learn what is most important to you in your job search and match that to the needs of our clients. We offer career coaching and resume services, skills certifications, interview preparation skills, health benefits and a 401K plan. We are currently interviewing for the following contract to hire position:

Help Desk Analyst

Contract - Hire

Dallas, TX

Qualifications:

  • High School diploma, GED, or equivalent work experience
  • Ability to comprehend and interpret instructions, short correspondence, and memos and ask clarifying questions to ensure understanding.
  • Ability to write routine reports and correspondence.
  • Ability to respond to common inquiries or complaints from clients, co-workers, and/or supervisor.
  • Ability to effectively present information to an internal department and/or large groups of employees.
  • Requires knowledge of financial terms and principles.
  • Ability to calculate intermediate figures such as percentages, discounts, and/or allocations.
  • Ability to understand and carry out general instructions in standard situations.
  • Ability to solve problems in standard situations.
  • Requires basic analytical skills.
  • Detailed problem analysis.
  • Intuitive problem-solving skills.
  • Adaptability to a highly-changing environment.
  • Decisions made with general understanding of procedures and company policies to achieve set results and deadlines.
  • Errors in judgment may cause short-term impact to co-workers and supervisor.

Responsibilities:

  • Answers and documents all help desk calls related to specific software applications for assigned area.
  • Provides end-user support for specific software applications
  • Answers and documents all help desk calls related to specific software applications and computer hardware.
  • Provides end-user support for specific software applications.
  • May assist with some hardware issues.
  • Creates and terminates new users related to specific software applications.
  • Creates and updates user security access.
  • Monitors servers and users to ensure that the systems are operational.
  • Informs Information Technology Services of any operational problems.
  • Conducts system maintenance on network.
  • Reviews software literature for any software updates and upgrades.
  • Performs other duties as assigned.
  • No formal supervisory responsibilities in this position.

See our new look and learn why more than 25 years of IT focus makes MDI Group different at www.mdigroup.com!


A GREAT PLACE FOR GREAT PEOPLE TO WORK

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