#4707 Field Support Technician (Chicago) in Chicago, IL at MDI Group

Date Posted: 6/28/2018

Job Snapshot

Job Description


MDI Group is a premier IT workforce solutions provider with more than 25 years of expertise in finding “best fit” IT talent for mid-sized to Fortune 500 clients. We have established relationships with our clients and work directly with the hiring managers. Why MDI Group?...You can expect that we will learn what is most important to you in your job search and match that to the needs of our clients. We offer career coaching and resume services, skills certifications, interview preparation skills, health benefits and a 401K plan. We are currently interviewing for the following contract to hire position:

Field Support Technician

Contract - Hire

Chicago, IL

Qualifications:

  • Senior Field Support Technician with 5-8+ years of overall IT/client experience.
  • Oversees the daily operations for a specified region including software, hardware, tape backups, phone administration, and the local area network.
  • Provides level II & III end-user support for software and hardware issues.
  • Installs and upgrades Microsoft Windows operating systems including standard business applications and associated peripherals.
  • Troubleshoots more complex Desktop Virus and malware issues.
  • Maintains a daily backup of all network files, and maintains oversight at other locations to ensure accurate and timely backups.
  • Assistance and leadership in other variable areas and duties assigned as necessary.

Responsibilities:

  • Oversees the daily operations for a specified location including software, hardware, tape backups, phone administration, and the local area network.
  • Oversees the daily operations of the local area network.
  • Installs and upgrades Microsoft Windows operating systems including standard business applications and associated peripherals.
  • Troubleshoots Desktop Virus and malware issues
  • Maintains a daily backup of all network files.
  • Performs service administration tasks for software and hardware products to ensure manufacturer warranty.
  • Troubleshoots any software and hardware problems through debugging, testing, and vendor assistance.
  • Provides recommendations of program changes to correct software problems.
  • Assists in the purchasing of new computer equipment and peripherals for a specified location.
  • Performs software and hardware inventory.
  • Basic Administration of Phone and Voicemail systems for site.
  • Performs other duties as assigned.
  • No formal supervisory responsibilities in this position.
  • May provide informal assistance such as technical guidance and/or training to coworkers.
  • May coordinate work and assign tasks.
  • Decisions made with general understanding of procedures and company policies to achieve set results and deadlines.
  • Errors in judgment may cause short-term impact to co-workers and supervisor.

Comments/Special Instructions

  • No C2C or subs on this role

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