#4628- Field Support Technician (Pittsburgh) in Pittsburgh, PA at MDI Group

Date Posted: 7/16/2018

Job Snapshot

Job Description


MDI Group is a premier IT workforce solutions provider with more than 25 years of expertise in finding “best fit” IT talent for mid-sized to Fortune 500 clients. We have established relationships with our clients and work directly with the hiring managers. Why MDI Group?...You can expect that we will learn what is most important to you in your job search and match that to the needs of our clients. We offer career coaching and resume services, skills certifications, interview preparation skills, health benefits and a 401K plan. We are currently interviewing for the following contract to hire position:

Field Support Technician

Contract - hire

Pittsburgh, PA

Qualifications:

  • Associate's degree (AA) or equivalent from two-year college or technical school and a minimum of 3+ of related experience and/or training.
  • A+ PC Technician; -- Both Network + and Dell Hardware certification is a plus Ability to comprehend and interpret instructions, short correspondence, and memos and ask clarifying questions to ensure understanding.
  • Ability to write routine reports and correspondence.
  • Troubleshooting system and software issues, responding out outages, etc.
  • Ability to respond to common inquiries or complaints from clients, co-workers, and/or supervisor.
  • Ability to effectively present information to an internal department and/or large groups of employees.
  • Requires knowledge of financial terms and principles.
  • Ability to calculate intermediate figures such as percentages, discounts, and/or allocations.
  • Ability to comprehend, analyze, and interpret situations.
  • Ability to solve problems involving several options.
  • Requires strong analytical and quantitative skills.
  • Exceptional Customer Skills required

Responsibilities:

  • Oversees the daily operations for a specified location including software, hardware, tape backups, phone administration, and the local area network.
  • Provides level I & II end-user support for software and hardware issues.
  • Oversees the daily operations of the local area network.
  • Installs and upgrades Microsoft Windows operating systems including standard business applications and associated peripherals.
  • Troubleshoots Desktop Virus and malware issues.
  • Maintains a daily backup of all network files.
  • Performs service administration tasks for software and hardware products to ensure manufacturer warranty.
  • Troubleshoots any software and hardware problems through debugging, testing, and vendor assistance.
  • Provides recommendations of program changes to correct software problems.
  • Assists in the purchasing of new computer equipment and peripherals for a specified location. Performs software and hardware inventory.
  • Basic Administration of Phone and Voicemail systems for site.
  • Performs other duties as assigned.
  • No formal supervisory responsibilities in this position.
  • May provide informal assistance such as technical guidance and/or training to coworkers.
  • May coordinate work and assign tasks.
  • Decisions made with general understanding of procedures and company policies to achieve set results and deadlines.
  • Errors in judgment may cause short-term impact to co-workers and supervisor.

Comments/Special Instructions

  • Field Tech need in Pittsburgh - no C2C subs. Potential CTH after 3-6+ months for right candidate

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