Systems Administrator in Charlotte, NC at MDI Group

Date Posted: 7/10/2019

Job Snapshot

Job Description

Systems Administrator
Charlotte, NC
Contract to Hire

Job Description:
Analysis, planning and implementing of overall telecommunications/switch-based data communications network; implementation includes assisting with the installation, maintenance and repair of telecommunication equipment and services. This position works with the technical lead on the design, implementation and support of highly complex networking, telecommunications and data center infrastructure. This role provides key on site, support to our call center.

What you will be doing:

  • Evaluates, designs, plans and coordinates changes of highly complex telecommunications equipment and associated hardware, software, and cabling. Ensures that the capacity and capabilities of the telecommunications network are well anticipated and makes appropriate recommendations to accomplish this objective. 
  • Troubleshoots, installs, and maintains telecommunication equipment including, but not limited to, call recording, call accounting, call processing, skills based automated call distribution (ACD), voice over internet (VoIP), interactive voice response (IVR), modular messaging, fax machines, modems and telephones. 
  • Develops short and long range plans for future telecommunication needs and develops implementation as well as lifecycle and disaster recovery plans. 
  • Performs communications analysis and usage (traffic) studies to reconfigure or augment existing equipment/services in order to optimize communications services most economically. 
  • Establishes and maintains an accurate inventory of all telecommunications equipment, supplies and spare components necessary to ensure uninterrupted service of the voice and data networks. 
  • Documents and plans all network changes following the CR (Change Request) process.

Must Have:

  • Ability to provide Tier 3 support and Engineering for 
  • Cisco Contact Center Express (UCCX) 
  • Adding new and configuring existing Contact Center Agents 
  • Cisco Unified Communications Manager (10.5x, 11.x and 12.x) 
  • UCCX scripting and ACD/IVR Administration experience • UCCX Finesse Administration 
  • QM Recording • Cisco Unity Connection (8.x, and 11.x) • Cisco UCS virtual servers (C220, C240 Chassis) 
  • Voice Gateways and SRST (T1/E1/PRI and SIP circuits, ISDN, MGCP, H323) • Analog voice gateways, e.g. VG202/4, VG224, VG310 and ATA’s • Telephony endpoint devices: 7962, 7965, 8831, 8861, CIPC, etc.


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