Network Voice Subject Matter Expert in Greenville, SC at MDI Group

Date Posted: 7/10/2019

Job Snapshot

Job Description


Network Voice Subject Matter Expert
Long Term Contract
Greenville, SC

A successful candidate will be a member of the Network team specializing in Network Voice and Data.  The primary responsibility of this role will be the subject matter expert for voice (Telephony) for projects and L3 support.   The role will provide support for the transformation to modern Unified Communication standards, with a focus on providing a high-quality user experience.  

What You Will Be Doing:

  • Voice SME Lead for projects to move from PRI (Primary Rate Interface) architecture to a SIP (Session Initiation Protocol) and modernization of the voice infrastructure using Cisco, CUCM and UCCE, as well as network support of Microsoft UC platforms, including Skype and Teams
  • Support Unified Communications integration and interoperability for multiple applications and platforms
  • Support Unified Communications integration and interoperability for multiple applications and platforms
  • Act as subject matter expert and point of escalation for daily support activities for network voice including but not limited to IPT, VoIP, SIP, IVR, Call Routing, PRIs
  • Work with Telecom suppliers to diagnose line / circuit issues, troubleshoot and coordinate with vendors for repair
  • Support the Unified Communication infrastructure
  • Consult and work collaboratively with internal departments and vendors to deliver a quality call experience for our customers
  • Partner with Collaboration Architects and engineers to ensure Skype and Teams audio / video services run optimally across the ecosystem
  • Partner with EUX Collaboration Architects and Engineers to ensure Skype and Teams audio / video services run optimally across the network
  • Identify and mature improvement opportunities that modernize all Unified Communications platforms and services
  • Identify and mature improvement opportunities that modernize all Unified Communications platforms and services
  • Perform IP network analysis and monitoring to insure peak performance and quality of the voice traffic and publish monthly KPI reports
  • Provide leadership in voice configurations, policies, and routing over a MPLS / WAN-SDWAN infrastructure
  • Produces regular messages to the end user communities on how to use Unified Communication in an efficient manner, including best practices
  • Ensure overall technical capabilities, stability and performance with Cisco Call Manager. Provide direction, recommendations, design and implementation for VoIP enhancements
  • Ensure performance, capacity, availability, and quality of the voice and video environment through reporting and monitoring, including technical leadership over the monitoring services
  • Create and maintain all necessary technical documentation
  • Participate in on-call rotation
  • Perform other related duties as assigned

Must Haves:

  • Expert (Min of 5 years’ experience) understanding of network concepts including TCP / IP sub-netting, voice policies, SIP Trunking, routing, SMTP, DNS, DHCP, IVR, IPSec, OSPF, EIGRP, BGP, SNMP,, IPSec, OSPF, EIGRP, BGP, SNMP etc.
  • Strong expertise and demonstrated experience with Cisco IP based voice platforms in a distributed, global environment
  • Extensive experience working with and managing telecom vendors and global carriers
  • Experience in troubleshooting all voice issues
  • Strong problem-solving skills with ability to assess a problem and develop an efficient and appropriate action plan
  • Ability to build routing design and development for new solutions that will be implemented
  • Hands on experience with Network monitoring tools including Solarwinds, Nagios, Riverbed and Cisco Prime
  • Hands on experience with Microsoft Unified Communications platforms and Call Quality Dashboards is a plus
  • Hands on experience with Microsoft Unified Communication platforms, and Call Quality Dashboards
  • Experience using monitoring and reporting tools to optimize and troubleshoot
  • CCIE voice certification preferred
  • Good verbal and written communication skills including the ability to present clearly to management
  • Ability to write design, technical and operational process documents for continued support / maintenance
  • Must be self-motivated, goal-oriented, proactive, and work well both independently and as part of a team in a diverse multi-cultural environment 
  • Project and support experience with WAN-MPLS, SD-WAN, LAN, WLAN, QOS, and VLAN is a plus
     

A GREAT PLACE FOR GREAT PEOPLE TO WORK

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